Refund policy

At SeoulCart, we curate premium products sourced from trusted international and domestic partners. Each order is carefully inspected and packed before dispatch.

Please read our policy carefully before placing an order.

Returns

We do not offer returns for reasons such as:

Change of mind
Liking / disliking the product
Difference in personal expectation
Delay caused by courier or external factors

Due to the nature of our products and logistics, all sales are final, except in the cases mentioned below.

Eligible Cases for Replacement / Refund

You are eligible for a replacement or refund only if:

You receive a wrong product, or
You receive a damaged or defective product

Reporting an Issue

To raise a request, you must:

Contact us within 24 hours of delivery
Share a clear unboxing video (from sealed package to product)
Share clear images showing the issue

Requests without an unboxing video will not be accepted.

📩 Contact: support@seoulcart.in

Resolution Process

Once your request is approved:

We will arrange a replacement, or
Issue a refund, depending on stock availability

The decision of replacement or refund rests with SeoulCart.

Refund Timeline

Approved refunds are processed within 5–7 business days
Amount will be credited to the original payment method
For COD orders, refunds will be made via bank transfer

Important Notes

Products must be unused, unwashed, and in original packaging
Items damaged due to misuse, mishandling, or wear & tear are not eligible
Slight variations in color or packaging due to lighting or batch differences are not considered defects
International orders are not eligible for returns or refunds

Cancellation Policy

Orders cannot be cancelled once dispatched
Cancellation requests before dispatch are subject to approval

Policy Updates

SeoulCart reserves the right to modify this policy at any time without prior notice.
The policy applicable at the time of order placement will be considered final.